Hiring: Mortgage Support Manager Company: East West Bank Location: El Monte, CA Job Posted Time: 2026-09-03 10:31:14 Target Skills & Keywords : Regulatory Compliance About the job Experience: •3+ years of experience in mortgage licensing, compliance, banking operations, or financial services administration Required Skills: •Serve as a primary escalation point for MLOs, providing solutions to complex loan structuring and processing challenges •Troubleshoot and resolve issues that may delay or prevent loan progression •Manage end-to-end MLO licensing and registration activities through the Nationwide Multistate Licensing System (NMLS) •Coordinate onboarding and offboarding processes related to MLO licensing, sponsorships, and regulatory filings •Monitor and maintain active licenses, including renewals, continuing education requirements, and annual attestations •Track and interpret regulatory changes impacting SAFE Act and MLO licensing requirements, and communicate updates to stakeholders •Partner cross-functionally with compliance, operations, and sales teams to ensure seamless execution •Perform other duties as assigned Qualifications: •Bachelor’s degree preferred, or equivalent combination of education and relevant experience •Minimum of 3+ years of experience in mortgage licensing, compliance, banking operations, or financial services administration •Strong knowledge of SAFE Act requirements, NMLS processes, and mortgage regulatory compliance •Solid functional working knowledge of Encompass loan origination system, including navigation, data entry, and pipeline management •Demonstrated ability to analyze and resolve complex issues within a regulated environment •Exceptional attention to detail, with strong organizational and time management skills •Excellent written and verbal communication skills •Demonstrated capacity to work independently while effectively collaborating with cross-functional teams Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!