Hiring: Mortgage Loan Servicing Account Solutions - Collections Company: Regions Bank Location: Hattiesburg, MS Job Posted Time: 2026-09-16 15:10:34 Employment Type: Full-time / Hybrid Target Skills & Keywords : Change Management, Microsoft Excel, Risk Management About the job Required Skills: •At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts. •Calls customers about early delinquency account statuses •Works with customers to resolve account delinquency status while minimizing company interest losses •Implements repayment plans as necessary and collects delinquent payments •Ensures that files and paperwork are properly and accurately completed •Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices •May contact outside parties to collect or clarify documentation •This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. Qualifications: •High School Diploma or GED •Applicants will be expected to pass any assessment associated with the position •Demonstrated capacity to interpret and ensure compliance with applicable rules, regulations, and industry guidance •Demonstrated capacity to work in a fast-paced environment •Proficient in Microsoft Excel and Word Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!