Hiring: Mine Site Support Manager, Product Support Company: Western States Equipment Location: Pocatello, ID Job Posted Time: 2026-09-10 12:19:37 Employment Type: Remote Target Skills & Keywords : Microsoft Office About the job Experience: •Five or more years of experience in heavy equipment service, mining equipment maintenance, field operations, or dealer product support, preferred. •Prior leadership, supervisory, or site-management experience preferred. •Caterpillar equipment experience is strongly preferred. •Demonstrated capacity to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting. •Demonstrated capacity to generate 97 ft./lbs. of force, by pushing and pulling. Required Skills: •Serve as the primary on-site contact between Western States Equipment and mine operations. •Lead daily coordination of maintenance, repair, troubleshooting, and product support activities for mining equipment. •Actively facilitate and support management of safety for all Western States Equipment personnel on site, including residents, visitors, technicians, and support teams, by partnering with WSECO and mine site leaders and site personnel to ensure safety expectations, procedures, and accountability are followed the right way every day. •Support equipment availability, reliability, cost-per-hour, total cost of ownership, and productivity goals. •Helps coordinate field technicians with the field service supervisors, parts support, technical communicators, and other dealership resources. •Partners with maintenance and operations teams to prioritize repairs, planned maintenance, backlog work, and equipment downtime events. •Monitor machine health, telematics/connectivity, condition monitoring alerts, inspections, and failure trends. •Partner cross-functionally with the Mining Technology team to support the proper functioning of onboard mining technology systems and leverage operational data to help manage asset availability in alignment with site expectations. Qualifications: •Strong knowledge of Caterpillar mining equipment, heavy equipment maintenance, and dealer product support operations. •Understanding of mine site safety requirements, MSHA standards, and remote-site operating conditions. •Demonstrated capacity to manage multiple priorities in a high-pressure production environment. •Strong communication, leadership, planning, and problem-solving skills. •Demonstrated capacity to analyze equipment performance, downtime, repair history, cost trends, and operational data. •Solid functional working knowledge of service systems, work orders, parts processes, warranty procedures, condition monitoring tools, and Microsoft Office. •Understanding of mining technology solutions and offerings to effectively support and collaborate with the Mining Technology team. •Demonstrated capacity to build trust with customer leadership, technicians, dealer personnel, and Caterpillar representatives. •High school diploma or GED required; technical degree, trade certification, or related college coursework preferred. •MSHA certification required or ability to obtain. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!