Hiring: Mid-Market Customer Success Manager (Chicago) Company: Harvey Location: Chicago, IL Job Posted Time: 2026-09-11 14:50:30 Target Skills & Keywords : LLM, SaaS, Salesforce About the job Required Skills: •Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions. •Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product. •Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience. •Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy. •Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI. •Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations. •Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. •Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services. Qualifications: •Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels. •Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly. •Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality. Compensation: •$125,000 - $145,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!