Hiring: Microsoft Inside Account Manager Company: SHI International Corp. Location: Austin, TX Job Posted Time: 2026-09-10 12:27:51 Employment Type: Contract Target Skills & Keywords : IAM, Microsoft Excel, Microsoft PowerPoint About the job Experience: •1 year of experience in an Account Management, Sales, or related customer-facing role. Required Skills: •Serve as the operational extension of the Licensing Strategist, supporting the day-to-day management of Microsoft customer accounts. •Act as the primary resource for tactical Microsoft customer requests, including licensing, quoting, ordering, and administrative activities. •Prepare, validate, and deliver Microsoft quotes across CSP, EA, MPSA, and other Microsoft licensing programs. •Coordinate Microsoft order placement, contract processing, entitlement submissions, and fulfillment activities to ensure timely and accurate execution. •Manage customer requests related to license additions, reductions, transfers, true-ups, subscription changes, and other transactional activities. •Validate pricing, agreement eligibility, licensing requirements, and supporting documentation prior to quote and order submission. •Partner with Licensing Strategists to execute customer financial events and agreement lifecycle activities. •Drive operational excellence by improving process efficiency, reducing turnaround times, and delivering a high-quality customer experience. Qualifications: •Strong analytical thinking skills with the ability to synthesize complex licensing, financial, and contractual data, identify patterns and risks, and translate insights into actionable recommendations. •Demonstrated capacity to operate with a consultative mindset, providing customer-focused guidance aligned with agreement terms, business objectives, and financial considerations. •Exceptional attention to detail and accuracy when validating pricing, entitlements, licensing requirements, contracts, and supporting documentation. •Excellent written and verbal communication skills, including the ability to clearly explain complex licensing concepts to customers, stakeholders, sales teams, and executives. •Strong sense of ownership and initiative, with the ability to proactively identify customer needs, licensing risks, and upcoming financial events. •Customer advocacy skills with a focus on balancing compliance, cost optimization, and long-term customer value. •Effective time management and prioritization skills, with the ability to manage multiple concurrent customer requests, financial events, and deadlines. •Adaptability and learning agility to stay current with evolving Microsoft licensing programs, policies, and customer requirements. •Demonstrated capacity to collaborate effectively across sales, customer success, operations, and Microsoft stakeholder teams. •Strong governance, documentation, and organizational skills to ensure auditability, consistency, and customer confidence. Compensation: •$55,000 - $85,000 / year •The estimated annual pay range for this position is $55,000 - $85,000 which includes a base salary and bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!