Hiring: Mgr, ROC Product Company: PDS Health Location: Irving, TX Job Posted Time: 2026-09-03 14:27:31 Target Skills & Keywords : Epic Systems, Medical Billing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Revenue Cycle Management, Stakeholder Management, Visio About the job Experience: •4-6 years of related experience in product analysis, dental or medical billing operations •5+ years of experience. •6 years of related experience in product analysis, dental or medical billing operations Required Skills: •Serve as the primary operational point of contact for the patient payment partners, ensuring clear communication, alignment, and issue resolution. •Manage Statements of Work, renewals, and partner commitments, including SLA definition, tracking, reporting, and escalation management. •Own day-to-day payment operations performance across payment workflows, financing products, and reconciliation processes to ensure accuracy, timeliness, and control adherence. •Lead cross functional initiatives including partner integrations, new product launches, onboarding, and service improvements, managing timeline, risks, dependencies, and status reporting. •Coordinate release and change readiness by gathering requirements, documenting process flows and use cases, supporting UAT, and ensuring partner needs are incorporated into release planning and communications. •Analyze payment and operational and operational data to identify revenue opportunities, quality gaps, and process inefficiencies, translating findings into prioritized, actionable recommendations. •Develop and maintain dashboards and operating reviews that report on SLAs, performance trends, incident drivers, and initiative progress for leadership and key stakeholders. •Act as escalation lead for payment issues impacting patients, practice users, and revenue cycle performance, coordinating corrective actions with partners and internal teams. Qualifications: •Bachelor’s degree in related field of study from an accredited college or university. In lieu of degree, 5+ years of experience. •Knowledge of Epic software applications Compensation: •$84,000 - $106,000 / year •Medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!