Hiring: MEMBER SUCCESS PARTNER - 1 OPENING Company: OCHIN, Inc. Location: United States Job Posted Time: 2026-09-03 11:24:43 Employment Type: Full-time / Remote Target Skills & Keywords : EHR, Epic Systems, Microsoft Office, Project Management, Revenue Cycle Management About the job Required Skills: •MAKE A DIFFERENCE AT OCHIN •OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities. •Candidates must be legally authorized to work in the United States on a permanent basis at the time of application. •This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas. •Member Relationship Leadership & Strategic Partnership - Cultivate and maintain strong relationships with member executives and key stakeholders to ensure exceptional service delivery, alignment to OCHIN’s mission, and long-term member satisfaction. •Meeting & Engagement Management - Independently lead, organize, and facilitate recurring member check-ins, site visits, and ad hoc meetings, ensuring thoughtful follow-up, internal coordination, and accountability for outcomes. •Business Planning, Analysis, & Coordination - Collaborate with members and internal teams to identify gaps in service, conduct business and technical analysis (including cost/resource modeling), introduce internal and external product and service owners, and develop action plans and solutions that support operational and strategic goals. •Performance Monitoring & Documentation - Maintain accurate and timely account documentation, including meeting notes, action items, service history, CRM entries, and financial insights. Review KPIs to assess performance trends and drive continuous improvement. Qualifications: •In-depth knowledge of EHR, interoperability, healthcare compliance and regulation, and revenue cycle management preferred. •Operational familiarity with ambulatory and acute workflows and best practices preferred. •Knowledge of Healthcare Information Technology, EPIC preferred. •Knowledge of a Customer Relationship Manager [CRM] and Microsoft Office Software Suite preferred. •Demonstrated capacity to create and maintain accurate / accessible and organized documentation preferred. •Excellent and strong communication, listening and questioning skills. •Demonstrated capacity to identify and partner (internally and externally) to offer new business solutions. •Demonstrated capacity to effectively manage internal and external staff relationships, promptly reply to inquiries, ensure service level agreements are kept and manage expectations. •OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!