Hiring: Member Solutions Specialist Company: Capital Credit Union Location: Green Bay, WI Job Posted Time: 2026-09-03 14:28:59 About the job Required Skills: •Assists members in person and by telephone by operating an on-line teller terminal to view their account and help determine payment arrangements. •Quickly and accurately processes the information necessary to recommend for repossession. •Accurately prepares the paperwork necessary to obtain payment on account, including but not limited to right-to-cures. •Works with members who have payment protection on their loans to ensure that a disability payment claim is completed and continues to monitor the account until the delinquency has been resolved. •Talks with members about their debts and financial concerns and assists them in making payment arrangements through offering different options that could include modifications or possible refinance •Administers the Overdraft Privilege Program. •Handles questions and concerns regarding CPI insurance. •May cross-train in Member Solutions Supervisor job duties and functions and provide back-up to that area as needed. Qualifications: •Demonstrated capacity to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education. •Demonstrated capacity to operate an on-line computer terminal (including a good working knowledge of the core computer system and E-Mail) and adding machine normally acquired through a basic course or one to three months of on-the-job experience. •Solid functional working knowledge of the products, services, and procedures needed to read and comprehend transactions as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union. •Demonstrated capacity to concentrate and pay close attention to detail for over fifty percent of work time. Must be able to closely examine documentation. Requires a high degree of accuracy. •Analytical ability necessary to research and resolve payment eligibility questions and help make strong decisions. •Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members and employees in stressful situations. Requires communication/listening skills necessary to effectively obtain necessary information to make payment eligibility decisions. •Office environment with moderate level of noise •Frequent use of telephone, copier, computer, fax machine and other office machines •Frequent mental and visual concentration •Minimal lifting of up to 25 pounds Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!