Hiring: Member Solutions Associate - Wichita, KS Company: Meritrust Credit Union Location: Wichita, KS Job Posted Time: 2026-09-12 11:40:34 About the job Required Skills: •Manage an assigned queue(s) by ensuring timely follow-up and resolution. •Initiate contact with members via phone, text, email, and other written communication methods to discuss delinquent accounts and explore repayment options. •Build rapport with members by demonstrating empathy, professionalism and commitment to helping them resolve financial challenges. •Partner cross-functionally with members to create realistic repayment plans and accurately record all interactions and agreements in the system. •Use appropriate and compliant collection strategies tailored to each situation to recover delinquent funds effectively. •Assist in locating members with approved skip tracing tools and resources. •Work closely with internal teams to resolve account issues and support member needs. •Handle sensitive member information with discretion and adhere to all applicable regulations and internal policies. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!