Hiring: Member Services Team Lead Company: Personify Health Location: Tempe, AZ Job Posted Time: 2026-09-10 11:36:26 Employment Type: On-site Target Skills & Keywords : REST, TLS, Zendesk About the job Experience: •6 months minimum team lead/or supervisory experience •Some University or Post-secondary Education preferred •Familiar with cloud-based contact center software desirable •Excellent written and verbal communication skills •Strong personal computer usage and Internet proficiency skills Required Skills: •Ready to take the next step in leading a high-performing support team? •This role is Onsite in Tempe, AZ. Must be available to work any schedule between 7am-7pm CST. •6 months minimum team lead/or supervisory experience is highly preferred •Chat Triage - Rerouting incoming chats on Zendesk to the appropriate location queues (North, South, West) •Assisting agents with their calls and inquiries, both remotely and onsite - Agent reaches out via Teams or in person for assistance with their inquiries. TLs will investigate the inquiry, and provide assistance and guidance to agents. •Assisting with the Training process (North TLs were in charge of organizing and conducting the training process in 2024): TLs were tasked with creating a training schedule and modules for new hires. TLs held group training, presentations, and mock calls. They also assisted the agents on their first live calls. •Assisting with IT issues (reporting and troubleshooting) - If an issue with the services is identified or reported, TLs will do the standard troubleshooting before reporting it to the IT department. TLs will gather the necessary information and report the ongoing issues. •Closely collaborating with IT with onboarding procedures and tools set up - Assist with setting up the equipment for the New Hires, arranging seating, completing the onboarding procedure, and, introducing New Hires to the work environment and SOP's. Qualifications: •Flexible with scheduling as business needs dictate •Demonstrated capacity to listen attentively and to use information provided to assist members specific needs •Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment •Strong customer service, analytical and decision-making skills •Must be able to learn quickly in a fast-paced environment •Demonstrated capacity to organize and follow-up on multiple tasks/details with accuracy and timeliness •Demonstrated capacity to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds •Demonstrated capacity to learn and navigate new software quickly •Must be able to remain in a stationary position 50% of the time. •The person in this job needs to occasionally move about inside the office to access office machinery, filing cabinets and meeting facilities. Compensation: •Comprehensive medical and dental through our own health solutions (yes, we use what we build) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!