Hiring: Member Services Representative Company: MDVIP Location: Boca Raton, FL Job Posted Time: 2026-09-10 14:53:49 Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Required Skills: •MDVIP: Transforming Primary Care, One Patient at a Time •The Member Services Representative professionally assists with membership inquiries and service requests from MDVIP members, MDVIP affiliated Physicians/Staff, and internal teams. Provides accurate information and timely follow-through for requests requiring extensive research and response. •Assists MDVIP members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence. ? •Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts. •Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks.? •Accurately documents all phone calls and activities in the member’s record. •Researches and resolves member issues and develops appropriate solutions. •Provides information to Members and Doctor’s offices to assist with Flexible Spending Account reimbursement inquiries. Qualifications: •High school diploma or GED •One (1) year of related experience and/or training, which may include prior customer service in a call center environment, or other business / administrative experience. •Associate degree •Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools. •Be part of a mission-driven organization leading innovation in personalized healthcare. •Drive transformation and growth in a dynamic, fast-paced environment. •Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. •Comprehensive benefits: health, dental, vision insurance, and retirement plans. •Professional development: access to ongoing training and leadership development programs. •Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence. Compensation: •Competitive benefits and rewards package •Comprehensive benefits: health, dental, vision insurance, and retirement plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!