Hiring: Member Services Manager Company: Colorado PERA Location: Westminster, CO Job Posted Time: 2026-09-10 14:20:31 About the job Required Skills: •This position will be based in the Westminster office with the initial training period in either our Denver or Westminster offices, depending on business need. •Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. •Leads and supervises a team responsible for administering PERA’s retirement, disability, and survivor benefit programs •Collaborates with other managers in the daily operations of the Member Services Division •Ensures that staff have the resources and tools needed to effectively perform their job duties, research issues, and provide timely and accurate information and solutions •Sets and communicates standards and expectations that are specific and measurable for productivity goals and employee development; prepares and conducts performance reviews and corrective action when necessary •Evaluates service quality; meets regularly with staff to provide coaching and feedback •Analyzes service data to drive management decisions and make recommendations for process efficiency Qualifications: •Bachelor’s degree in business, finance, public administration, or equivalent; combination of relevant education and progressively responsible experience in benefits administration or financial services •Prior management experience leading a successful team strongly preferred •Demonstrated leadership and management capabilities •Effective verbal and written communication, interpersonal, and professional collaboration skills •Problem solving skills and an ability to adapt and deal effectively with ambiguous and/or challenging situations •Demonstrated capacity to prioritize and organize work with minimal supervision, and act with an appropriate sense of urgency •Knowledge of information systems, databases, and personal computer applications •Demonstrated capacity to comprehend and readily communicate complex information •Strong attention to detail and proficiency in mathematical analysis •Demonstrated capacity to travel as necessary for business purposes Compensation: •$95,500 - $110,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!