Hiring: Member Services Associate I Company: Patriot Mobile Location: Tyler, TX Job Posted Time: 2026-09-16 16:14:11 Target Skills & Keywords : Microsoft Office, Quality Assurance About the job Experience: •Call center experience preferred but not required. Required Skills: •Handle general customer questions related to accounts, billing, and service-related concerns. •Provide prompt, accurate, and friendly support to ensure a positive member experience. •Access, update, and maintain accurate member records in real-time during interactions. •Identify and escalate complex issues to higher-level support teams or supervisors as necessary. •Achieve key performance indicators, including Quality Assurance (QA), schedule adherence, and call handling times. •Build a strong foundation in delivering high-quality interactions and problem resolution. •Develop expertise in Patriot Mobile policies, billing systems, and account management tools. •Strengthen active listening and resolution strategies to handle diverse member concerns effectively. Qualifications: •Exceptional communication; verbal, written and interpersonal communication skills. •Demonstrated capacity to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile. •Demonstrated capacity to work in a fast-paced environment and multi-task on work assignments. •Willing to work overtime and Saturdays. •Proficient with Microsoft Office Suite including MS teams. •Must be able to sit or stand for long periods. •Must be able to work in an office environment. •Must be able to lift and move items up to 25 pounds. •Patriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, or national origin. •Please note that a background check and drug screen will be required before the first day of employment. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!