Hiring: Member Services Assistant Manager Company: FORUM Credit Union Location: Fishers, IN Job Posted Time: 2026-09-17 02:51:31 About the job Required Skills: •Monitor and support member interactions through phone calls, chats, and online messages to maintain and exceed service standards. •Assist in managing team sales goals, department turnaround times, daily operations, and staff scheduling to ensure performance expectations are met. •Actively facilitate and support recruitment, onboarding, training, coaching, recognition, and development of employees while documenting performance and completing evaluations within established timeframes. •Resolve member complaints, survey feedback, and escalated situations requiring a higher level of authority and problem-solving. •Partner with departments throughout the Credit Union to ensure a seamless and positive member experience. •Provide guidance and assistance to Member Service Specialists during daily interactions and complex member situations. •Contribute to department planning initiatives and continuous improvement efforts. •You may enjoy this job if Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!