Hiring: Member Relations Representative Company: Ozarks Electric Cooperative Location: Fayetteville, AR Job Posted Time: 2026-09-03 14:47:02 About the job Qualifications: •Assist members in person, over the phone, by email, and via chat with various activities such as starting, stopping, and transferring utility services; determine member needs and assist with establishing OzarksGo services as well as any other services provided. •Provide customer service and properly inform members of residential and commercial utility services, rate structures, special programs, and applicable policies. •Establish deposits for residential and commercial members within established guidelines. •Establish and maintain member accounts; monitor and ensure accuracy of account information. •Perform cashiering tasks as required; receive and process payments; reconcile cash drawer daily and prepare bank deposits. •Research and respond to member billing inquiries. •Set up/inform members of various payment arrangements and outside assistance agencies. •Assist members by answering basic issues or requests; receive and process outage calls. •Solicit sale of new or additional services or products. •Recommend improvements/upgrades in products, service, billing method, etc. to prevent future issues. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!