Hiring: Member Relations Director Company: Heritage Golf Group Location: Franklin, TN Job Posted Time: 2026-09-10 11:08:55 Target Skills & Keywords : Microsoft Office About the job Experience: •3+ years of experience in membership services, hospitality, private clubs, event management, customer service, or a related field. Required Skills: •Serve as a visible and welcoming presence throughout the Club, building strong relationships with members and guests. •Foster member satisfaction through proactive communication, engagement, and service recovery when needed. •Develop and implement programs and initiatives designed to increase member participation and retention. •Conduct regular outreach to members and gather feedback to help continuously improve the member experience. •Support membership growth by assisting with prospective member visits, tours, and introductions. •Lead the onboarding and orientation process for new members. •Develop and manage welcome programs that help new members become familiar with and engaged in Club activities. •Facilitate introductions and connections between new and existing members to encourage involvement and build a strong sense of community. Qualifications: •Strong relationship-building and interpersonal skills. •Exceptional written and verbal communication skills. •Strong organizational skills with excellent attention to detail. •Proven ability to plan and execute successful events and member programs. •Professional, positive, and service-oriented approach. •Demonstrated capacity to manage multiple priorities in a fast-paced, member-focused environment. •Proficiency with Microsoft Office and membership management software. •Private club, hospitality, or luxury service experience preferred. •This position requires flexibility, including evenings, weekends, and holidays, based on member events, Club activities, and operational needs. Compensation: •$60,000 - $75,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!