Hiring: Member Experience - Member Experience Associate Company: Landmark Credit Union Location: Brookfield, WI Job Posted Time: 2026-09-16 12:50:17 About the job Qualifications: •High school diploma or equivalent and a minimum two years of prior customer service experience. •Bilingual (English/Spanish speaking) candidates preferred. •Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently. •Must develop a thorough understanding of company policies and procedures as they relate to the position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations. •Answers members’ phone inquiries regarding services and their personal accounts, finds solutions for problems or errors, and corrects them. •Performs transactions for the members per telephone request. •Educates members in order to self-serve, achieve first call resolution and reduce the amount of future contacts. •Utilizes various third party systems. •Proactively cross-sells other credit union services to the members. •Performs other duties as assigned. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!