Hiring: Member Care Advocate (CPhT) Company: EmpiRx Health Location: Orlando, FL Job Posted Time: 2026-09-10 14:16:46 Employment Type: On-site Target Skills & Keywords : Microsoft Office, Population Health Management About the job Experience: •Minimum 2 years of experience in PBM, health plan, or MTM call center environment OR 4 years in hospital/retail p pharmacy setting Required Skills: •Manage assigned member cases using the population health management system, ensuring timely completion and accuracy •Serve as a liaison between members, pharmacies, and prescribers to coordinate care and resolve issues •Respond to member inquiries and requests in a professional and timely manner •Handle email communications and administrative tasks aligned with service expectations •Support concierge-level services and assist with member-focused projects under pharmacist supervision •Provide high-quality, consistent, and empathetic support to members •Resolve member escalations efficiently within defined turnaround times •Ensure adherence to KPIs related to call handling, case resolution, and service quality Qualifications: •Strong proficiency in Microsoft Office Suite •Excellent verbal and written communication skills •Strong time management and ability to work in a fast-paced environment •Customer service orientation with a focus on delivering high-quality member experience •Demonstrated capacity to work onsite 5 days per week •Bachelor’s degree •Prior experience supporting clinical or pharmacy operations teams Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!