Hiring: Medical Office Scheduler, Lead Company: Healthcare Outcomes Performance Co. (HOPCo) Location: Jacksonville, FL Job Posted Time: 2026-09-10 14:58:55 Employment Type: Full-time Target Skills & Keywords : CPT, HIPAA, Microsoft Office About the job Experience: •A minimum of two years of experience in the healthcare field is required. •Previous call center experience is preferred. •Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry. •Knowledge of medical terminology, ICD, and CPT. •Federal, state, and HIPAA privacy regulations. Required Skills: •Receives questions or calls and provides timely support for the agents and patients. •Motivate and encourage agents through positive communication and immediate feedback. •Monitor phone queues regularly to ensure that the workloads are distributed evenly and to coach agents to improve performance. •Assists Leadership to ensure the department goals are being met specific to occupancy, percentages call wait times, and abandonment rates, etc. •Assist Leadership in researching, special assignments and resolving scheduling discrepancies in a timely manner. •Attends department meetings as assigned. •Utilizes organization’s resources to schedule patient appointments. •Obtain patient demographic information; update and confirm necessary information to allow processing of claims to insurance plans. Qualifications: •High school diploma/GED or equivalent working knowledge preferred. Compensation: •Monthly $43 stipend to use toward ancillary benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!