Hiring: Materials Customer Support Specialist - Transportation & Logistics Company: Landstar Location: Metro Jacksonville Job Posted Time: 2026-09-11 13:19:55 Employment Type: On-site Target Skills & Keywords : Regulatory Compliance About the job Experience: •1 year administrative customer support Required Skills: •Review and research hazardous material shipping papers for required entries, per regulations •Identify root cause of hazmat violations on hazardous material shipments, shipping papers, and DOT roadside inspections •Resolve hazardous material non-compliance issues by counseling internal/external customers including, but not limited to owner operators, shippers, bill to customers, agents and their staff in an effective and professional manner •Monitor and follow-up to ensure compliance with company requirements and regulations •Assist internal/external customers with online training •Compose and submit challenges for incorrect violations issued on roadside inspections •Notify trainees of re-current hazmat training due dates and follow up •Notate Hazmat Helpline calls and counseling Qualifications: •6 months experience in regulatory compliance or safety •6 months customer support contact center or helpdesk experience •Demonstrated capacity to provide guidance, coaching, and counseling to customers while balancing empathy with adherence to company policies and procedures •Proven ability to thrive in a fast-paced, high-volume environment while maintaining accuracy, efficiency, and attention to detail. •Exceptional verbal communication skills with the ability to build rapport and maintain professionalism in every customer interaction. •Strong organizational and time management skills with the ability to prioritize competing tasks and manage frequent interruptions. •Demonstrated capacity to communicate effectively with individuals from diverse backgrounds, personalities, and cultures, including understanding a variety of regional and international accents. •Strong multitasking skills with the ability to navigate multiple systems, websites, portals, and software applications while engaging with customers over the phone. •Demonstrated ability to remain calm, patient, and professional when handling challenging, emotional, or difficult conversations. •This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!