Hiring: Manufacturing Technology Specialist Company: 3Z Brands Location: Greater Phoenix Area Job Posted Time: 2026-09-03 10:18:08 Target Skills & Keywords : User Experience About the job Experience: •3+ years of experience in a technical support, systems specialist, or manufacturing IT role Required Skills: •System Support & Troubleshooting •Serve as first-line support for OHM and related manufacturing technology systems across production sites •Investigate and resolve system issues including integration errors, label and barcode failures, data mismatches between OHM and NetSuite, and user-reported anomalies •Manage and triage the manufacturing technology support ticket queue; escalate complex issues to the Director with clear problem framing and what has already been tried •Maintain and document recurring issues, workarounds, and resolved fixes to reduce repeat escalations over time •Work directly with the OHM vendor to coordinate tickets, validate fixes, and test resolutions before they are pushed to production •Monitor OHM (MES) integration processes — including BOM updates, order imports, shipping files, and cross-system transfers — and flag errors before they impact production •Investigate data discrepancies between OHM and NetSuite (e.g., production quantity mismatches, BOM component gaps, UOM inconsistencies) and document root cause and corrective action Qualifications: •0–3+ years of experience in a technical support, systems specialist, or manufacturing IT role •Direct experience working in or closely with a manufacturing environment — comfortable on the plant floor, with operators and supervisors •Demonstrated ability to troubleshoot system issues and communicate solutions clearly to non-technical users •Demonstrated capacity to read and interpret data files, integration logs, or system outputs well enough to identify where something went wrong •Strong written communication skills — able to write clear documentation, training guides, and ticket summaries that others can actually use •Self-starter who follows through without being chased; comfortable managing multiple open items simultaneously •Comfortable with ambiguity and willing to dig into a problem even when the answer isn't obvious Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!