Hiring: Managing Director - IT Revenue Systems Company: American Electric Power Location: Columbus, OH Job Posted Time: 2026-09-12 14:36:12 Employment Type: Hybrid Target Skills & Keywords : Agile, Change Management, Enterprise Architecture, Event-Driven, Program Management, SAFe, SAP, Stakeholder Management, Systems Integration About the job Experience: •12+ years of progressive IT experience, including senior leadership accountability for large enterprise application implementations and for the operations that follow them. •12 years of relevant work experience, which includes 8 years of leading large portfolio of projects & services, is required. Required Skills: •Program leadership and delivery accountability •Lead the multi-year meter-to-cash implementation workstream as CITO’s single point of accountability for scope, schedule, budget, quality, and operations of the new system. •Establish and run program governance, including the integrated master schedule, release plan, decision rights, risk and issue management, benefits tracking, and executive reporting to the steering committee. •Tailor delivery methodology and fit-for-purpose controls to the risk and complexity of each workstream, and enforce consistent delivery discipline across internal teams and partners. •Manage cross-program dependencies with metering and field operations, the customer contact center, digital channels, finance and accounting, credit and collections, regulatory, and enterprise data platforms. •Detailed Requirements, Design, And Configuration •Lead detailed requirements definition across invoice generation, rate and billing determinants, payment and remittance processing, credit and collections, and customer program administration. •Drive fit-gap analysis against the standard capabilities of the new platform Qualifications: •Demonstrated record of successfully leading large, complex, multi-year programs from requirements through cutover, hypercare, and steady-state operations, including at least one enterprise-wide implementation of comparable scale, budget, and business risk. •Deep working knowledge of meter-to-cash processes in an electric utility or comparable regulated environment: billing and invoice generation, rate and tariff application, payments and remittance, credit and collections, and customer programs. •Proven experience leading customer information system or billing platform replacements, including data conversion, parallel billing, and revenue assurance. •Strong command of testing discipline at scale: test strategy, environment and release management, defect governance, and entry and exit criteria across system, integration, performance, conversion, and user acceptance testing. •Demonstrated ability to plan and execute production cutovers and hypercare for mission-critical, customer-facing systems, including command center operations and executive escalation. •Strong executive communication and stakeholder management skills; ability to influence, negotiate tradeoffs, and translate business needs into measurable delivery commitments. •Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field (or equivalent practical experience). •Strong background in enterprise integration and data (API management, event-driven architecture, data conversion and reconciliation, and customer and billing analytics). •Operational familiarity with the regulatory and audit requirements affecting utility billing, payments, and customer programs, including rate case and commission reporting considerations. •PMP, SAFe, or comparable program management certification, or a master's degree in a related field. Compensation: •$221,489 - $287,934 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!