Hiring: Manager, User Guide Strategy and Operations (Hybrid-Acton, MA or San Diego, CA) Company: Insulet Corporation Location: San Diego, CA Job Posted Time: 2026-09-10 10:27:05 Employment Type: Contract / Remote Target Skills & Keywords : Agile, Confluence, Content Design, Content Strategy, Design System, Figma, Information Architecture, Jira, SAFe, UX Writing, User Experience About the job Experience: •7+ years of experience in UX writing, content strategy, content design, technical writing, instructional content, or a related field. •3+ years of experience leading content strategy, content design, technical writing, instructional content, or related teams. •Proven experience delivering end-to-end content strategy across complex products, platforms, releases, or regulated content ecosystems. •Exceptional writing, editing, and content judgment, with the ability to translate complex product, technical, clinical, or regulatory information into clear user-facing content. •Effective project management, prioritization, and multitasking skills, including experience managing multiple stakeholders and projects through different stages of content production or strategy. Required Skills: •The Manager, User Guide Strategy and Operations serves as a senior leader within the user guide function and is responsible for portfolio ownership, people leadership, delivery execution, and operational excellence across a portfolio of Omnipod products and programs. •Insulet is on a mission to simplify life for people living with diabetes. As we continue to scale globally, we are investing in a world-class User Experience organization that delivers clear, accessible, intuitive, and effective product experiences across the Omnipod ecosystem. •Own user guide strategy and execution for a portfolio of Omnipod products and programs. •Serve as the primary user guide lead within that portfolio for product teams, programs, and external partners. •Ensure instructional content readiness for regulatory submissions, product releases, and commercial launches. •Lead and develop a team of senior individual contributors and contract technical writers. •Manage workload allocation, content quality, and delivery expectations. •Provide coaching and editorial leadership to ensure consistency and excellence across content deliverables. Qualifications: •Bachelor’s degree or equivalent industry experience. •Bachelor’s degree in Communications, Writing, English, Content Strategy, UX, Health, or a similar field from an accredited four-year university. Compensation: •$144,500 - $216,800 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!