Hiring: Manager: Technology Services Company: Mayer Brown Location: New York, NY Job Posted Time: 2026-09-10 10:59:41 Employment Type: Contract Target Skills & Keywords : CV, Configuration Management, Project Management, ServiceNow, User Experience, Vendor Management, Zoom About the job Experience: •Minimum of 7 years of professional IT experience, with at least 2–3 years in a supervisory or team management role •Demonstrated experience managing technology service delivery, end-user support, and audiovisual/conference-room services against SLAs/KPIs Required Skills: •Service Delivery & Operations — New York •Oversee the day-to-day operation of the New York technology services team, ensuring incidents, service requests, and escalations are managed within the firm’s P1–P4 priority and SLA framework •Manage the local delivery of all technology services to New York legal and business services professionals — service desk, desktop support, hardware provisioning, onboarding/offboarding, collaboration and productivity tools, and access to application and security services •Serve as a key relationship and service delivery contact for New York attorneys, legal practice assistants, and business services staff, translating their needs into responsive, high-quality service •Act as the local escalation point for complex or high-impact issues, coordinating with global infrastructure, application, security, and collaboration teams to drive timely resolution •Ensure appropriate ownership, communication, and follow-through for high-priority incidents and escalations •Establish local business relationship for technology services in New York, ensuring office needs are understood, communicated, and addressed in coordination with the appropriate global technology teams •Serve as a local project resource for technology initiatives affecting New York, coordinating with global colleagues to represent business requirements, support change activities, and help manage adoption of new or updated technology services Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!