Hiring: Manager, Technical Services & Customer Support Company: Motorola Solutions Location: New Hampshire, United States Job Posted Time: 2026-09-12 12:14:11 Employment Type: Remote Target Skills & Keywords : SQL, Windows Server About the job Experience: •5+ years of progressive technical management experience leading technical support and/or field deployment teams. •Prior experience in public safety, mission-critical environments, telecommunications, or NG911 systems is strongly preferred. •Demonstrated success in managing multi-disciplinary technical teams (remote and on-site). Required Skills: •Direct, mentor, and evaluate a dual-function team consisting of Tier 1/2 Helpdesk Technicians and Field Engineers. •Conduct regular 1-on-1s, performance reviews, resource scheduling, and ongoing technical coaching. •Establish clear KPIs for response times, resolution rates, project delivery schedules, and customer satisfaction. •Foster a collaborative team culture that understands the high-stakes, 24/7 nature of public safety operations. •Helpdesk & Technical Support Operations •Oversee day-to-day helpdesk operations, serving as the primary escalation point for complex technical issues involving Exacom Hindsight 4 software, database logging, or hardware integration. •Manage ticket queues, escalation workflows, and SLA compliance. •Coordinate 24/7/365 on-call support rotas to ensure continuous coverage for emergency service clients. Qualifications: •Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent practical experience. •Certifications: ITIL Foundation, PMP, Network+, Security+, or ENP (Emergency Number Professional) are highly desirable. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!