Hiring: Manager, Technical Services Company: impact.com Location: Columbus, OH Job Posted Time: 2026-09-15 11:19:40 Target Skills & Keywords : CSS, HTML, JavaScript, REST, Root Cause Analysis, SQL, SaaS, Shopify About the job Required Skills: •Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience. •Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed. •Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes. •Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle. •Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication. •Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale. •Establish, refine, and enforce processes, documentation, and best practices that improve efficiency, quality, and predictability. •Monitor team capacity, ticket volumes, and performance metrics, and adjust resourcing or priorities as needed to meet business demands. Qualifications: •Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience. •Operational familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred. •Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms. •Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems. •Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues. •Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner. •A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity. •Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes. Compensation: •$110,000 - $135,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!