Hiring: Manager, Technical Complaints Company: Novocure Location: Portsmouth, NH Job Posted Time: 2026-09-03 10:18:47 Employment Type: Full-time / Hybrid Target Skills & Keywords : R, Vault About the job Experience: •5+ years of medical device quality experience with significant complaint handling responsibility. •3+ years of people leadership in a global environment. •25 years of success. Required Skills: •This is not simply a complaint management role. We are looking for someone who can drive process transformation, influence stakeholders, improve data-driven decision making, and confidently lead change in a highly regulated medical device environment. •Lead and develop a global team of Technical Complaint Specialists. •Own the end-to-end complaint handling process from intake through closure. •Lead the complaint handling transformation from SAP to Veeva Vault Quality. •Partner with IT and Quality Systems to define business requirements, workflows and system configuration. •Drive complaint trending, KPIs, executive dashboards and management reviews. •Identify quality signals and partner on CAPA and continuous improvement initiatives. •Support FDA inspections, notified body audits and global regulatory inspections. Qualifications: •Bachelor's degree in Engineering, Life Sciences or related field. •Hands-on Veeva Vault Quality Complaint Management experience. •Solid functional working knowledge of FDA 21 CFR Part 820, ISO 13485, ISO 14971, EU MDR, CAPA and post-market surveillance. •Strong analytical, communication and stakeholder management skills. •Lean Six Sigma certification or process improvement background. •Hybrid role supporting our Portsmouth, NH office. •Regular collaboration with on-site teams and global stakeholders. •Occasional domestic and international travel as business needs require. Compensation: •$110,000 - $143,000 / year •This position is also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!