Hiring: Manager, Strategic Customer Success - AI Security Company: Cato Networks Location: Atlanta, GA Job Posted Time: 2026-09-11 13:43:00 Target Skills & Keywords : Digital Transformation, Product Management, R, SaaS About the job Experience: •7+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a related customer-facing technical role within enterprise SaaS. •3+ years of experience leading customer-facing technical teams. Required Skills: •Build & Scale the AI Security Customer Success Practice •Build and scale the AI Security Customer Success practice across the Americas, establishing the operating model, customer lifecycle, success methodologies, playbooks, health models, and operational best practices. •Lead, recruit, coach, and develop a high-performing team of AI Security Customer Success Managers supporting enterprise customers across the region. •Own the end-to-end customer lifecycle strategy, ensuring seamless transitions from onboarding and adoption to value realization, renewal, and expansion. •Develop deep expertise in Cato's AI Security capabilities, customer use cases, and integration with the broader Cato SASE platform. •Create scalable customer success frameworks that accelerate customer maturity, improve time-to-value, and drive consistent business outcomes. •Define and track customer success KPIs, including customer health, adoption, time-to-value, retention, renewals, and expansion. •Partner closely with Product Management, R&D, Professional Services, Support, and Product Marketing to advocate for customer needs and continuously improve the end-to-end customer experience. Qualifications: •Demonstrated success partnering with Sales to drive land-and-expand growth motions, increasing platform adoption and expansion revenue. •Strong technical background in Cybersecurity, Networking, Cloud/SASE, AI Security, or AI-driven platforms. •Proven ability to coach teams in strategic account management, executive business reviews, adoption planning, and value realization. •Strong operational mindset with experience building scalable customer success processes and best practices. •Excellent communication, presentation, and executive influence skills. •Demonstrated capacity to travel up to 25–30%. •Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits. •As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!