Hiring: Manager, Software Technical Account Management Company: Axon Location: Charlotte, NC Job Posted Time: 2026-09-12 10:46:35 Employment Type: On-site Target Skills & Keywords : AutoCAD, CAD, SQL, SaaS, Systems Integration About the job Experience: •7+ years in customer-facing technical delivery (technical account management, solutions, implementation, systems integration, professional services, or comparable) with 3+ years leading individual contributors. Required Skills: •Lead a field team of Technical Account Managers and Mission Engineers — the people agencies trust to put Axon technology to work. Together they keep products healthy, help teams adopt new ways of working, and build the workflows and automations that improve how public safety gets done. •Know you are succeeding when agencies see working outcomes, your portfolio runs with consistent quality, and your people are stronger because of how you lead. Axon’s mission is to Protect Life. This team is one of the most direct ways we live that mission with the agencies we serve. •Southeast US Regionally based with Travel up to 40% •Senior Director, Customer Deployment & Technical Account Management •Be accountable for deployment health, adoption, technical stabilization, time-to-value, escalation trends, and solutions that hold up in day-to-day agency operations. •Show up as a steady senior partner for command staff, agency IT, and Axon leaders when a situation needs leadership at the table. •Work alongside Sales, Product, Engineering, Support, PSO, and Customer Success. Bring the customer’s reality inside Axon, and keep your team focused on what they can move. •Share structured field insight with Product and Engineering: where work is getting stuck, what is driving adoption, and where the platform can do more. Qualifications: •Typically 7+ years in customer-facing technical delivery (technical account management, solutions, implementation, systems integration, professional services, or comparable) with 3+ years leading individual contributors. •A coaching and mentoring record you are proud of: people who grew, shipped more, or raised the standard because of how you developed them. •Technical range across hardware, software, cloud, networking, and integrations. You are comfortable evaluating technical work, asking good questions, and talking with agency IT. •Your own examples of solving problems with technology — something you built, automated, integrated, or designed that other people used. •Confidence with command staff and senior stakeholders: you can simplify for an executive audience and go deep with a technical admin. •Comfort when priorities shift. You create clarity, keep the standard visible, and help the team keep moving. •Demonstrated capacity to obtain and maintain CJIS compliance and to model thoughtful security judgment. •Public safety, law enforcement, corrections, defense, or other mission-critical environments. •Hands-on familiarity with AI, automation, analytics (SQL, Power BI), or workflow platforms, enough to coach experimentation and good verification habits. •Operational familiarity with CAD, RMS, digital evidence, real-time operations / Fusus, or adjacent agency systems. Compensation: •Competitive salary and 401k with employer match Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!