Hiring: Manager, Service Operations Company: CVS Health Location: St Paul, MN Job Posted Time: 2026-09-12 20:02:28 Target Skills & Keywords : Salesforce About the job Experience: •5 to 7 years of reporting experience •3 to 5 years of experience working with Salesforce and the insurance renewal process •3 to 5 years of health insurance group benefits experience Required Skills: •Facilitate and oversee execution of renewal processes, reporting-related programs, and operational workflows to ensure successful delivery •Lead daily case call discussions and review complex Salesforce cases to support timely resolution and consistent execution •Serve as a primary point of contact for Client Management throughout the renewal process, maintaining strong and effective working relationships •Coach and guide team members through training, education, and day-to-day support to strengthen adoption of renewal processes and case request workflows •Partner with internal and external stakeholders to gather requirements, assess operational needs, identify risks, and support mitigation planning •Provide regular status updates, address operational concerns, and escalate issues as needed to support timely resolution Qualifications: •5 to 7 years of reporting experience •3 to 5 years of experience working with Salesforce and the insurance renewal process •3 to 5 years of health insurance group benefits experience •Demonstrated experience managing or guiding complex workflow in a renewal, reporting, or case-driven operational environment •Strong working knowledge of renewal processes, reporting expectations, stakeholder support, and case management practices Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!