Hiring: Manager, Service Client Advisor Company: BrightCover Location: Conshohocken, PA Job Posted Time: 2026-09-10 11:51:14 About the job Experience: •5+ years of experience in personal lines insurance, customer service, or agency operations required. •2–3+ years of experience in a supervisory, team lead, or people management role preferred. •Strong background in insurance policy servicing, endorsements, billing, underwriting support, and carrier coordination. •Proven ability to manage workflows, service queues, and operational processes in a fast-paced environment. •Demonstrated success in improving processes, service efficiency, or customer experience. Qualifications: •Ensure Service Client Advisors have the insurance knowledge, tools, and resources necessary to educate customers on policy coverage, available options, and carrier requirements. •Partner with insurance carriers and internal teams to resolve complex policy and customer issues. •Back-Office Operations & Workflow Management •Oversee day-to-day service and back-office workflows. •Develop, document, and maintain standardized service procedures and workflows. •Ensure customer requests, policy changes, documentation, and follow-up activities are completed accurately and within established timelines. •Monitor service queues, outstanding activities, and workload to identify bottlenecks or service risks. •Establish processes that support efficient handoffs between Client Advisors, Service Client Advisors, carriers, and other internal teams. •Identify opportunities to automate or streamline administrative and service activities. •Partner with technology and operational teams to improve systems, workflows, and service capabilities. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!