Hiring: Manager, Retirement Inforce Case Management Company: Protective Life Location: Greater Birmingham, Alabama Area Job Posted Time: 2026-09-12 11:52:38 About the job Experience: •5 years of experience in a customer service environment; with a particular focus on Annuity products or partners preferred •At least 5 years of experience in a customer service environment; with a particular focus on Annuity products or partners preferred Required Skills: •Manages the Team’s Deliverables •Establishes team goals that align with overall departmental goals and strategy •Routinely reviews the team’s deliverables in relation to established goals and standards •Provides oversight to ensure production and quality standards are met •Resolves problems and establishes an escalation process •Drives improvements in team productivity by developing employees •Utilizes key performance indicators and provide useful analytics on capacity and quality •Manages Individual Contributors Qualifications: •Bachelor’s degree or equivalent leadership experience preffered •Proven interpersonal skills, communication skills and organizational skills •Strong aptitude to problem solve and analyze data •Previous work experience in an Annuity/Retirement leadership position is preferred •Proven ability to understand technical concepts and adapt to new systems and applications Compensation: •$68,000 - $90,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!