Hiring: Manager, Product Owner, Infrastructure Company: National Grid Location: Syracuse, NY Job Posted Time: 2026-09-17 03:13:01 Employment Type: Hybrid Target Skills & Keywords : Accessibility, Agile, Enterprise Architecture, Product Management, Product Strategy, Twilio About the job Experience: •7+ years of relevant work experience in digital product management, journey management, technology delivery, customer operations, utility operations or a related field. Qualifications: •Bachelor's degree, preferably in engineering, finance, business, computer science, information systems or a related technical discipline, or equivalent experience. •Minimum of 7+ years of relevant work experience in digital product management, journey management, technology delivery, customer operations, utility operations or a related field. •Demonstrated experience assessing complex activities, evaluating resource needs and managing priorities across multiple business and technical stakeholders. •In-depth knowledge of product management, product ownership, journey leadership, agile delivery, backlog management, prioritization methods, roadmap planning and outcome-based delivery. •Good understanding of utility operations, regulated environments and the importance of safety, reliability, compliance and customer trust. •Solid functional working knowledge of modern contact center and infrastructure concepts such as telephony, messaging, cloud services, APIs, identity and access management, data platforms, monitoring/observability, cybersecurity, release management and business continuity. •Operational familiarity with practical AI applications, including insight generation, automation, summarization, intelligent search, personalization, forecasting, digital analytics, experimentation, accessibility standards and secure customer data practices. •Demonstrated capacity to communicate clearly with executive, business and technical audiences, including translating complex issues into decisions, risks, tradeoffs and recommended next steps. Compensation: •$138,000 - $162,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!