Hiring: Manager, Product Management – Agent Enablement & Coaching Company: Capital One Location: New York, NY Job Posted Time: 2026-09-10 11:39:00 Employment Type: Full-time Target Skills & Keywords : Elasticsearch, MVP, Product Management, Product Strategy, Quality Assurance About the job Experience: •3 years of Product Management experience •At least 3 years of Product Management experience Required Skills: •Transform Frontline Coaching: Shift from delayed reviews to "just-in-time" workflows, reducing leader prep time and driving immediate behavioral corrections. Own the post-MVP roadmap to deliver targeted, automated coaching alerts. •Pioneer AI for Servicing Monitoring: Run experiments leveraging AI-driven solutions that deeply analyze and operationalize servicing interactions and learnings in real time. Use AI to surface root causes, resolve pain points, and deliver inline guidance that reduces unit manager and agent cognitive load. •Drive Performance & Scorecard Integration: Integrate Agent Scorecards into our platform to unify cross-LOB performance evaluations. Build transparent quality views aligning quality experience standards, accuracy, empathy, and timeliness into clear accountability pathways. •Elevate Platform UX & Design: Partner with Design and Engineering to continuously enhance core web workflows. Optimize call listening, assessment review, and dashboard interfaces to elevate satisfaction and platform NPS. Qualifications: •An Experienced Product Manager: Proven track record shipping human-centric platforms, agent coaching domain interest and/or experience, and cross-functional tech team leadership. •A User-Centric Systems-Thinker: Excels at aligning design, engineering, and ops, streamlining complex workflows, and driving high-velocity enterprise delivery. •An AI-Driven Problem Solver: Deeply passionate about leveraging AI to solve complex operational challenges optimally and efficiently. •Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions •Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence •Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value •Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks •Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment •A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing •OR Bachelor's degree in any field and at least 3 years of Product Management experience Compensation: •$149,800 - $171,000 / year •This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!