Hiring: Manager, Product - CCaaS Company: TELUS Digital Location: Boston, MA Job Posted Time: 2026-09-13 10:42:31 Employment Type: Remote Target Skills & Keywords : Agile, Product Management, Scrum About the job Experience: •7+ years of experience in the software development industry in a role such as Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position •2+ years of leadership experience, including leading teams and developing individuals in their careers Required Skills: •Build strong client relationships and lead teams in building solutions that align with product vision and customer experience outcomes •Partner cross-functionally with cross-functional, international teams to iteratively deliver contact center products in line with time and budget constraints •Establish and manage complex requirement backlogs across contact center platforms (e.g., Genesys, Amazon Connect, Five9, Google CES) •Facilitate discussions and create processes for scope management and feature prioritization across CCaaS implementations •Lead technical discussions with engineers to help define system architecture, telephony integrations, and data flows to guide feature development •Organize and lead journey mapping, user story mapping, and other product-oriented workshops with internal and client stakeholders •Champion effective communication by delivering timely and tailored updates across engineering teams, product managers, and C-level executives, translating technical solutions for business and executive audiences •Coach internal and external teams on improved CCaaS product processes and practices Qualifications: •Demonstrated experience managing software projects with complex scope across multiple stakeholders, vendors, and platforms •Strong financial acumen with experience in sizing solutions and managing scope within project constraints (time, scope, and budget) •An expert communicator who can run workshops and structured meetings to align internal and client stakeholders on enterprise business goals •Strong documentation and technical writing skills, with proficiency in user stories, acceptance criteria, requirements documentation, flow diagrams, and API documentation •Solid functional working knowledge of frontend and backend technologies (e.g., web/native apps, APIs, databases) and ability to quickly ramp up on new platforms •An understanding of and deep appreciation for customer experience (CX) and a drive to stay current with the continually evolving landscape •Agency and/or consulting experience with a variety of clients and industries •Knowledge of AI applications in contact center contexts Compensation: •$106,000 - $150,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!