Hiring: Manager, People Solutions Company: Metropolis Technologies Location: Chicago, IL Job Posted Time: 2026-09-12 12:06:32 Employment Type: On-site Target Skills & Keywords : AI, LLM, Spark, Workday About the job Experience: •5+ years of progressive experience in People Operations, HR Operations, or Shared Services, with direct experience supervising or managing a team Required Skills: •Establish, refine, and maintain operational procedures, SOPs, and daily delivery schedules to ensure high-quality service execution •Oversee HRIS data accuracy for all employee lifecycle changes and maintain a robust audit framework to catch errors upstream •Lead automation and AI initiatives, including LLM-assisted intake and automated triage routing, to increase turnaround times and operational efficiency •Serve as the senior escalation point for complex employee transactional issues, utilizing data and past experience to drive resolution •Collaborate cross-functionally with Payroll, HR, Legal, Risk, and Field Leadership to align on shared priorities and smooth operational handoffs •Analyze field-level error patterns and partner with Field Leadership on corrective actions to improve data quality at the source •Provide regular performance reporting and actionable operational insights to the Director, People Operations •Manage, coach, and develop a team of People Solutions Coordinators, distributing workload across queues and managing SLA performance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!