Hiring: Manager Patient Experience | Main | Days Company: Onvida Health Location: Yuma, AZ Job Posted Time: 2026-09-10 14:26:13 Employment Type: Full-time Target Skills & Keywords : Project Management, Regulatory Compliance, Root Cause Analysis About the job Experience: •3 years of experience in healthcare operations, patient experience, project management, process improvement, or performance excellence required Required Skills: •Champions a culture of passion and commitment for patients and families by working collaboratively with leaders, providers, and staff to develop, implement, evaluate, and enhance programs and services that improve care quality, safety, and patient experience across the organization. •Ensures organizational compliance with the administration of patient experience surveys, in accordance with CMS regulatory requirements; maintains accuracy and compliance in the management of patient protected health information (PHI) and reporting of patient experience performance. •Creates and delivers reports and presentations to leadership teams; facilitates work and progress of work teams to produce desired outcomes, strategies, and accountability tools; develops curriculum and facilitates training for leaders and staff throughout the organization. •Effectively utilizes the organization’s purpose, pillars and values, feedback, observations, and stories to engage and inspire leaders and teams. •Serves as a subject matter expert and central resource for patient experience information; maintains knowledge of industry standards, organizational policies and procedures, and regulatory requirements; completes relevant policy updates and communication; remains aware of changes to survey requirements; manages survey updates. •Leads and manages designated direct reports within the Patient Experience department. •Monitors and analyzes patient experience data; identifies trends and recommends actionable plans to improve patient experience outcomes. •Implements service recovery processes and ensures timely resolution of patient concerns. Qualifications: •BACHELOR'S DEGREE •Bachelors Degree Healthcare Administration, Business Administration, Nursing, Public Health, Organizational Leadership or related field •Certified Patient Experience Professional (CPXP) •Join us at Yuma Regional Medical Center dba Onvida Health •A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona. •If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!