Hiring: Manager, Partner Technical Support Company: Lucid Motors Location: Fremont, CA Job Posted Time: 2026-09-03 10:35:18 Target Skills & Keywords : Regulatory Compliance About the job Experience: •8+ years of relevant work experience Required Skills: •Manage all Partner Technical Support Operations, including escalation and incident management •Direct, mentor, and build a high-performing support team, setting performance targets, scheduling, and conducting quality assurance reviews •Create and maintain partner relationships, demonstrate credibility and create confidence through expert level product knowledge. •Actively participate in weekly/monthly Field Staff technical meetings •Assist with validation of detailed technical instructions, process manuals, parts preparation specific to the partner vehicle. •Interface directly with Corporate Quality, Legal, Regulatory Compliance, Lucid Communications, Customer Relations, etc. to address regulatory and/or market sensitive government inquiries and/or campaign projects •Provide judgment on repair or replacement of vehicle components including major subassemblies which satisfies repair objective •Define and track KPIs including resolution times, CSAT, first-contact resolution, cost to serve and partner NPS Qualifications: •Bachelor’s degree in a related engineering field •Strong understanding and experience of automotive service engineering and the service environment •Flexibility to work evenings shifts, weekends, or holidays •Excellent communication and collaboration skills, with ability to work in a high-pace highly complex cross-functional environment. •Excellent organization and delegation skills with ability to own the product roadmap and schedule with a track record of delivering projects on-time. •Demonstrated capacity to inspire confidence to the executive members as well as the project teams. •Demonstrated capacity to quickly comprehend complex problems and effectively facilitate the team to a decision and coordinate the action plan. •Strong analytical and quantitative skills with ability to drive decisions using data and metrics •Excellent organizational and interpersonal skill Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!