Hiring: Manager, Operations Company: Care.com Location: Dallas, TX Job Posted Time: 2026-09-12 11:56:07 Employment Type: On-site About the job Experience: •3+ years of progressive experience in operations management, preferably in a high-volume customer service, contact center, client services, or service delivery environment. Required Skills: •As our Manager, Operations, you will lead our Premium Client Solutions team, a white-glove operations team dedicated to supporting key strategic clients. You will be responsible for ensuring this team delivers exceptional service, strong operational execution, and proactive support for our most important client relationships. •Team Management •Manage and develop the Premium Client Solutions team responsible for delivering high-touch, white-glove support to key strategic clients. •Work closely with VP of Operations, HR and functional leaders to address employee relations matters, organizational needs, and other people-related issues in Dallas location. •Ensure the team consistently delivers responsive, proactive, and high-quality service aligned with the unique needs of premium clients. •Establish clear priorities, workflows, and operating rhythms that enable the team to effectively manage client needs and deliver against commitments. •Serve as a senior operational escalation point for complex client and service issues, coordinating with internal teams to drive timely and effective resolution. •Leverage operational and client data to identify trends, risks, and opportunities to improve service delivery. Qualifications: •You bring 3+ years of progressive experience in operations management, preferably in a high-volume customer service, contact center, client services, or service delivery environment. •You have experience developing teams, setting clear expectations, coaching performance, and building a culture of accountability and engagement. •You can move comfortably between long-term improvement initiatives and the immediate operational needs of the business. •You are skilled at influencing outcomes, building strong partnerships, and leading through collaboration rather than relying solely on formal authority. •You understand the importance of delivering a high-touch experience to strategic clients and can translate client needs into operational action. •You proactively identify risks, understand root causes, and develop practical solutions that balance client, employee, and business needs. •You are comfortable using operational data and performance metrics to identify trends, make decisions, and measure impact. •You communicate effectively with frontline employees, managers, cross-functional partners, and senior leadership and are comfortable navigating competing priorities. •You thrive in a fast-paced environment and can effectively manage multiple priorities while remaining focused on business and client outcomes. •You build trust across teams and are comfortable operating in a matrixed environment where success depends on strong cross-functional partnership. Compensation: •$70,000 - $80,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!