Hiring: Manager of Workforce Systems Automation & Technical Support (Austin) Company: Texas Workforce Commission Location: Austin, TX Job Posted Time: 2026-09-17 10:20:25 Employment Type: Full-time Target Skills & Keywords : CPT, Microsoft Excel, Microsoft Office, Python, Quality Assurance, SQL, SQL Server, Systems Design About the job Required Skills: •Your team will provide crucial help-desk support to TWC staff and local workforce boards, coordinate extensively with TWC’s Information Technology Division, and manage system vendors to implement continuous process improvements. •Be Trusted To Lead Technical Teams: Direct end-to-end operations, whether managing data compilation and visualization pipelines, or overseeing system design, vendor relations, and user-acceptance testing. •Partner cross-functionally with Stakeholders: Coordinate input from internal and external stakeholders—including executive management, program staff, and local workforce development boards—to align automation and data analytics tools with business needs. •Drive Strategic Planning: Work alongside division leadership to develop and execute both long- and short-term operational goals, identifying modernization and enhancement opportunities. •Manage Project Lifecycles: Plan and implement enhanced business and automation initiatives, adhering to sound development standards to ensure deliverables meet quality standards and receive proper sign-offs. •Coordinate Across Divisions: Act as a key liaison to TWC’s Information Technology Division and other internal teams to prioritize, schedule, and implement critical metrics and system updates. •Ensure Accountability & Quality: Develop, implement, and maintain performance accountability and quality assurance processes, help-desk Service Level Agreement (SLA) tracking, and technical best practices. •Develop Talent & Resources: Motivate, coach, and develop team members, prepare and evaluate annual budget requests, and carefully monitor department expenditures. Compensation: •$7,790 - $8,179 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!