Hiring: Manager of Training Company: National Grid Location: Northborough, MA Job Posted Time: 2026-09-10 14:13:00 Target Skills & Keywords : Change Management, Digital Transformation About the job Experience: •Operational familiarity with utility, energy, or regulated industries. •Exposure to training external partners or vendors Required Skills: •This role is responsible for designing, developing, and delivering comprehensive training programs that address both technical platform proficiency and the behavioral capabilities required to drive accountability, ownership, first call resolution, and high customer satisfaction. •Over time, the position will be responsible for managing a team of trainers that will deliver the end-user training to the Customer organization. •In addition, the Manager of Training will lead the development of a Skills Academy that delivers specialized training pathways for complex areas of the customer business, such as billing, collections, complaints, and distributed generation. •This role will partner closely with Change Management and Communications teams to ensure all training reinforces the organization’s change narrative and supports the broader operating model transformation. Qualifications: •Bachelor’s degree in Business, Education, Organizational Development, or a related field, or equivalent experience. •7+ years of experience in training, learning and development, or customer operations enablement within a large, complex organization. •Demonstrated experience designing and delivering technical and behavioral training programs. •In-depth knowledge of customer experience principles, including first call resolution and customer satisfaction metrics. Compensation: •$143,000 - $168,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!