Hiring: Manager of SaaS Administration Company: Express Employment International Location: Oklahoma City, OK Job Posted Time: 2026-09-12 13:01:56 Target Skills & Keywords : Azure DevOps, Jira, Product Strategy, SaaS, Vendor Management About the job Required Skills: •Lead and develop the SaaS Administration team: Coach administrators, shape performance expectations, build succession plans, and create primary/backup coverage so the organization is never dependent on a single person •Own team capacity and prioritization: Balance planned work and production support, allocate resources based on business impact, risk, and expertise, and make clear trade-off decisions when demand exceeds capacity •Run a disciplined intake and prioritization process: Create a single, transparent funnel for requests, defects, enhancements, access changes, and releases; resolve competing priorities and set realistic delivery commitments with business owners •Raise the bar on platform standards: Define and continuously improve how we administer, secure, document, test, release, support, and monitor third-party SaaS platforms •Clarify ownership and decision rights: Ensure everyone (SaaS Administration, business partners, Product, Technology, Security) knows who decides what, especially when platforms intersect with internal products •Protect deep platform expertise: Keep detailed configuration and future-state recommendations with the right platform experts while developing strong administrators into future platform product roles •Coordinate the operational lifecycle: Oversee roadmaps, vendor releases, testing, deployment readiness, communications, and post-release validation; partner tightly with Product and Technology when changes create dependencies •Drive platform health and reliability: Monitor service health, jobs, integrations, incidents, and trends; ensure issues have clear ownership, root-cause analysis, escalation, and lasting resolution Qualifications: •Bachelor’s degree in Business, IT, Engineering, Organizational Leadership, or related field preferred •Three (3) years of experience leading a SaaS Administration team required •Five (5) years of experience in third-party SaaS administration, enterprise application support, platform operations, product operations, or related discipline, including experience overseeing multiple enterprise SaaS platforms •Five (5) years of experience managing platform governance, intake, backlogs, priorities, roadmaps, releases, production support, and competing business demands •Five (5) Years experience with Azure DevOps, Jira, or similar work management tools preferred •Deep practical knowledge of third-party SaaS administration — configuration, access & security, testing, release management, production support, governance, and vendor management practices •Proven people leadership through coaching and developing team members, setting clear expectations, managing capacity and coverage, and building an accountable, collaborative culture •Demonstrated capacity to lead a multi-platform portfolio while empowering specialists to own deep configuration knowledge and future-state recommendations •Clear judgment on ownership boundaries, knowing when SaaS Administration leads versus when to partner tightly with internal Product and Technology on integrations, roadmaps, and dependencies •Strong prioritization and capacity management skills; evaluating competing demands, allocating resources based on impact and risk, and setting realistic, transparent commitments Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!