Hiring: Manager of Operational Resilience Company: American Express Location: Sandy, UT Job Posted Time: 2026-09-10 02:13:23 Employment Type: Hybrid Target Skills & Keywords : Express, TestNG About the job Experience: •3+ years' experience in Risk Management, with exposure to Operational Resilience, Business Continuity, or a related program Required Skills: •The Operational Resilience program sits within the •Business Resilience team in Enterprise Shared Services (ESS) •Manager of Operational Resilience •Actively facilitate and support execution of the Operational Resilience framework, including: •Facilitate end-to-end program activities across assigned Critical/Important Business Services, including dependency mapping, impact tolerance assessment, and scenario design •Facilitate end-to-end dependency mapping across processes, technology, third parties, locations, and critical data, along with associated impact tolerances, for assigned CBSs •Coordinate and facilitate scenario testing for assigned Critical/Important Business Services in partnership with service owners and interconnected programs (e.g., Information Security, Technology, Operational Risk, Third-Party Risk Management) •Prepare clear, actionable resilience reporting and materials for senior management and governance forums to support decision-making and regulatory readiness Qualifications: •3+ years' experience in Risk Management, with exposure to Operational Resilience, Business Continuity, or a related program •In-depth knowledge of resilience, business continuity, and crisis preparedness concepts •Strong problem-solving skills; ability to see the big picture with attention given to critical details •Demonstrated ability to successfully manage multiple priorities under pressure, including regulatory exams and audits •Bachelor's degree required •MBA or advanced degree preferred •Certifications in Business Continuity, Resilience will be a plus •Operational familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations) •Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. •As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!