Hiring: Manager of Mortgage Servicing (Ginnie Mae) Company: Illinois Housing Development Authority Location: Chicago, IL Job Posted Time: 2026-09-10 11:41:02 Employment Type: Hybrid Target Skills & Keywords : Microsoft Office, Portfolio Management, Risk Management About the job Experience: •50 years, IHDA has led the state in financing and supporting affordable housing. •3+ years of relevant work experience in loan servicing operations, risk and controls, single family real estate, and understanding of complex legal and financial documents related to mortgage lending. Has experience with financial and system controls and experience building customer relationships. •Over 50 years, IHDA has led the state in financing and supporting affordable housing. Required Skills: •Document Custody: Oversees the relationship of the Authority’s third party document custodian and the performance of staff Document Administrators responsible for loan document deposits and releases including monthly volume statements and validation of invoicing activity. Elevates problems to senior management that require intervention. •Maintains a comprehensive knowledge of loan servicing practices, program requirements, systems requirements, and risk management techniques. •Provides the appropriate level of leadership in group settings, collaborates with other team members to provide effective and efficient customer service internal and external to the department. Qualifications: •Bachelor’s Degree in business, finance, or a related field desirable or an equivalent amount of education and/or work experience. •Demonstrated ability to lead a team and promote team collaboration, cooperation, shared goals and objectives. Provide leadership and direction enabling professional growth and personal maturity. •Strong oral/written communication skills. Ability to convey information in the appropriate style. Ability to communicate effectively with Management. •Strong analytical skill, including the ability to identify and resolve customer transaction reporting, process, and accounting and control issues. Able to work independently and assume responsibility for transactions and / or project deliverables with minimal supervision. Able to handle multiple assignments. •Demonstrated experience in lending products and supporting infrastructure, specifically in the affordable housing market. •Proficient PC skills, including experience with Microsoft Office Suite. Knowledge of role-specific tools. •Effective interpersonal skills. Able to build effective relationships with internal and external partners, and proactively identify issues and craft workable solutions. •Business Acumen - Knowledgeable in lending and servicing practices, technology, and information affecting his/her business and organization. Familiarity with the affordable housing industry a plus. Is aware of how strategies and tactics impact downstream systems and processes. •Alternating between sitting, standing, and walking. Ascending and descending stairs. Crouching and stooping. Pushing and pulling. Reaching overhead or below. Repetitive task movements (filing, keyboarding, copying). Lifting, carrying, and moving objects of up to 10 -15 pounds. Compensation: •$94,997 - $118,746 / year •Paid time off, plus paid holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!