Hiring: Manager of IT Company: Swooped Location: United States Job Posted Time: 2026-09-17 00:33:39 Employment Type: Full-time / Remote Target Skills & Keywords : HIPAA, IAM, Jira, Okta, RBAC, SOC 2, SaaS, Slack, Zoom, macOS About the job Experience: •5+ years of progressive experience in IT operations and systems administration, including direct people-management experience supervising, developing, and mentoring technical or support staff. Required Skills: •Run the IT team operating rhythm, establishing sprint planning, standups, retrospectives, ticket hygiene, and clear SLA tracking aligned with the broader technology organization. •Directly supervise and develop the IT support team, providing clear direction, performance oversight, and professional growth support. •Serve as the senior technical escalation point above support specialists, guiding the team through complex troubleshooting, root-cause analysis, and IT operational standards. •Own enterprise identity and access management (IAM) platforms, specifically Okta, including RBAC design, group architecture, SSO and SCIM integrations, and lifecycle provisioning automation. •Administer systems and policies within cloud collaboration platforms alongside mobile device management (MDM) to ensure device compliance, zero-touch deployment pipelines, and OS update strategies across macOS endpoints. •Manage the cloud telephony and collaboration portfolio, including Zoom, Zoom Phone (call queues and IVR routing), Slack, and Jira Service Management queue routing logic and configuration. •Convert recurring manual IT onboarding and access requests into automated self-service workflows. •Build IT operational reporting dashboards, structuring data to help manage and streamline day-to-day IT operations. Qualifications: •Deep technical mastery of enterprise identity administration, including RBAC design, SSO and SCIM integrations, and provisioning workflow automation. •Strong hands-on experience managing macOS fleets of approximately 400 endpoints using MDM and cloud collaboration platforms. •Demonstrated success in building operational reporting dashboards and structuring data into actionable metrics for leadership across ticket execution, SLA tracking, and license utilization. •Demonstrated capability operating within regulated healthcare or compliance environments (such as HIPAA and SOC 2), including running access reviews and gathering audit evidence. •Highly developed cross-functional communication and project delivery skills, with the ability to run decision-oriented meetings and write clear runbooks for technical and non-technical staff. •Practical experience applying AI tools to operational workflows within a secure, compliant environment. •Direct experience with Kandji and Google Workspace. Compensation: •$124,000 - $138,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!