Hiring: Manager of Incidents & Investigations Company: RHA Health Services, LLC Location: Marietta, GA Job Posted Time: 2026-09-15 10:44:04 Target Skills & Keywords : EHR, HIPAA, Quality Assurance, Risk Management, Root Cause Analysis About the job Required Skills: •Lead enterprise incident-management lifecycle (intake → triage → investigation → corrective actions → closure) aligned to state regulations, waiver/payor requirements, and company policy. Maintain and update policies and SOPs for incident reporting, ANE prevention, evidence handling, documentation standards, and record retention. •Define and implement risk tiers, escalation thresholds, and severity scoring •Establish metrics and dashboards for timeliness, quality, and outcomes. •Lead an Incident Review Committee/Panel; ensure quorum, documentation, and timely follow-through. •Maintain an enterprise regulatory reference for reportable events, required notifications, and timelines. •Align the program with Just Culture principles and integrate with the enterprise risk register. •Review internal hotline and local ANE investigations. Offer clear written feedback and supportive coaching to local investigation and leadership teams. •Lead select high-risk investigations (serious incidents, complex ANE, certain unexpected deaths), ensuring impartiality, thoroughness, and timely resolution. Qualifications: •Bachelor’s degree required (Criminal Justice, Healthcare Administration, Social Work, Nursing, Public Health, or related field). •Demonstrated experience leading investigation teams in a healthcare or HCBS provider environment. •Excellent investigation, interviewing, analysis, and professional writing skills with strong attention to detail and objectivity. •Knowledge of incident reporting standards, ANE prevention, and applicable state regulatory requirements; working knowledge of HIPAA and confidentiality. •Proficiency with incident/case-management systems and analytics tools. •Demonstrated capacity to manage multiple priorities under deadlines, exercise sound judgment, and maintain strict confidentiality. •Strong interpersonal skills with the ability to influence and collaborate across Operations, HR, Clinical, Legal, and executive leadership. •Willingness to travel for high-risk investigations, training, and site support as needed. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!