Hiring: Manager of End User Support Company: Ledgent Technology Location: Houston, TX Job Posted Time: 2026-09-09 18:08:03 Employment Type: Remote Target Skills & Keywords : Compliance, HBase, Jira About the job Experience: •7+ years of progressive IT support, desktop support, or service desk experience. •3+ years leading technical support teams in a supervisory or management capacity. Required Skills: •Lead daily IT support operations, ensuring efficient handling of incidents, service requests, escalations, and issue resolution. •Supervise and mentor a team of end-user support professionals while managing workloads, performance, and development plans. •Monitor service metrics, ticket queues, SLA performance, backlog management, and customer satisfaction initiatives. •Coordinate major incident response efforts, root cause analysis, and long-term corrective actions. •Administer and enhance Jira Service Management, including workflows, service catalogs, automations, reporting, and governance. •Develop and maintain knowledge bases, support documentation, and user self-service resources. •Manage Microsoft Intune environments, including endpoint provisioning, compliance policies, software deployments, updates, and device lifecycle processes. •Maintain accurate asset and configuration records through IT asset management platforms. •Collaborate with HR, Security, and Infrastructure teams on onboarding, offboarding, and employee technology enablement. •Oversee software procurement activities, vendor relationships, licensing renewals, and technology support contracts. •Support governance and adoption of approved AI-enabled workplace technologies and end-user best practices. •Conduct regular service reviews with business stakeholders and provide leadership reporting on support performance and improvement opportunities. •Deliver white-glove support for executive leadership and critical business users, including occasional after-hours support for high-priority issues. •Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent experience. •7+ years of progressive IT support, desktop support, or service desk experience. Compensation: •$100,000 •$130,000 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!