Hiring: Manager of Customer Success Company: Just Right Reader Location: United States Job Posted Time: 2026-09-15 13:50:40 Employment Type: Remote Target Skills & Keywords : HubSpot About the job Experience: •4+ years of Customer Success, account management, district partnerships, or related EdTech experience, including demonstrated experience coaching or managing customer-facing team members. Proven success in achieving retention, renewal, adoption, and expansion targets. Required Skills: •Just Right Reader is seeking a high-energy, mission-driven •Manager of Customer Success to lead and coach a team of Customer Success Managers (CSMs) while directly managing a targeted portfolio of strategic district accounts. Reporting to Customer Success Leadership, this role ensures district partners achieve measurable student reading growth from initial onboarding through long-term renewal and expansion. •Team Leadership & Coaching: Direct, coach, and support a team of CSMs. Drive team performance across account health, implementation fidelity, and retention goals. •Territory & Account Management: Directly manage a high-priority regional portfolio of district accounts, serving as their primary strategic partner. •Customer Journey Ownership: Guide districts through the Just Right Reader Customer Journey, from Onboarding and Implementation through Impact, Expansion, and Renewal. •Renewal & Health KPIs: Retain and grow district recurring revenue by monitoring monthly account health metrics, leading 90-Day Renewal Quarterly Business Reviews (QBRs), and delivering renewal proposals. •Cross-Functional Collaboration: Partner closely with Sales to convert successful implementations into renewals and align with the Impact & Learning team on district implementation milestones. Qualifications: •Customer Success Leadership: 4+ years of Customer Success, account management, district partnerships, or related EdTech experience, including demonstrated experience coaching or managing customer-facing team members. Proven success in achieving retention, renewal, adoption, and expansion targets. •Strategic District Partnership: Demonstrated ability to build trusted relationships with senior district and school-system leaders, navigate complex stakeholder environments, and lead executive-level business and impact reviews. •Commercial & Analytical Acumen: Strong understanding of recurring-revenue customer models, renewal forecasting, account health, expansion identification, and the ability to translate implementation and impact data into clear recommendations and compelling renewal narratives. •Execution & Problem Solving: Highly organized operator who can manage multiple complex district implementations simultaneously, identify risk early, resolve escalations, and drive cross-functional teams toward measurable outcomes. •Leadership & Operational Excellence: Demonstrated ability to coach customer-facing teams, establish clear performance expectations, inspect portfolio health and renewal forecasts, identify risk early, and hold team members accountable for measurable customer and business outcomes. •Data & System Savvy: Experience working with Customer Success tools and CRMs (e.g., HubSpot) to track health metrics, meeting cadences, and renewal pipelines. •Location & Travel: Fully remote role, some travel required for regional district QBRs, key site launches, and company events. Compensation: •You'll be part of a passionate, growing team committed to educational equity, literacy innovation, and joyful learning Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!