Hiring: Manager of Customer Service Company: Jiffy.com Location: Dallas, TX Job Posted Time: 2026-09-16 11:31:20 Employment Type: On-site Target Skills & Keywords : Zendesk About the job Experience: •8+ years in customer service / customer experience, including direct experience leading a frontline support team and owning service levels end to end. Qualifications: •Bachelor's degree required •DTC, E-commerce, 3PL industry expertise required •Hands-on support-operations experience — workforce management, scheduling, SLA management, and QA across our digital, case-based channels (email and chat) •Demonstrated ability to build workflows and processes from scratch, escalation paths, QA frameworks, macros, and reporting not just inherit and maintain them •Current, concrete examples of AI/automation changing how support work gets done, with judgment about its limits •Fluency with Zendesk, our chat platform, and purpose-built internal tools, plus comfort partnering with Engineering on internal tooling — where most of the actual work happens — and owning the data yourself •A hands-on builder who thrives with a lean team and broken processes, you'd rather fix and automate than staff around a problem •Exceptional communication, you can explain what the customer signal means to leadership and defend your priorities with evidence •Analytical rigor — comfortable defining metrics, questioning denominators, and reading distributions rather than averages •Demonstrated use of AI agent-building tools / custom workflows in support (deflection, auto-drafting, triage, QA at scale) Compensation: •$120,000 - $165,000 / year •Competitive benefits and rewards package •Total compensation may include base salary, performance-based bonuses, equity, and benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!