Hiring: Manager, Moderation Quality Company: TikTok USDS Joint Venture Location: Scottsdale, AZ Job Posted Time: 2026-09-02 17:57:25 Employment Type: Full-time Target Skills & Keywords: Trust & Safety, Content Moderation, Quality Assurance, QA Programs, Auditing, Calibration, Root Cause Analysis (RCA), Data Analytics, Operational Excellence, People Management, BPO Operations, SQL, Tableau, Data Visualization, Stakeholder Management, Cross-functional Collaboration, Program Management, AI Model Evaluation, KPI Management, Reporting Automation Experience: - 5+ years of experience in Trust & Safety, with at least 3 years focused on quality assurance, analytics, or operational excellence - 2+ years of direct people management experience, with a proven track record of building and developing successful teams - Experience managing quality programs for large-scale, global BPO operations (preferred) - Experience presenting complex data and strategic recommendations to executive-level audiences (preferred) - Experience leading large, cross-functional initiatives (preferred) Required Skills: - Deep expertise in designing and scaling QA programs (auditing, calibration, RCA) in a content moderation environment - Demonstrated experience using data to influence leadership and drive significant operational improvements - Exceptional ability to navigate ambiguity, lead through influence, and manage competing priorities in a fast-paced environment - Strong program management skills - Advanced proficiency in data analysis and visualization tools (e.g., SQL, Tableau) (preferred) - Proven ability to partner effectively with Product and Engineering teams on tooling and automation solutions (preferred) Qualifications: - BA/BS degree or equivalent experience - Proven ability to lead, mentor, and develop a high-performing team of Quality Analysts - Expertise in designing, owning, and continuously improving end-to-end quality assurance frameworks, including audit methodologies, calibration processes, and RCA procedures - Ability to define strategic roadmaps for quality, set and enforce quality KPI targets for internal and vendor teams, and oversee evaluation of moderation AI model performance - Strong stakeholder management skills, serving as the primary quality stakeholder for leadership and cross-functional partners - Ability to drive "quality intelligence" through impactful analyses, dashboards, and business reviews - Commitment to team well-being and resilience, with best practices for supporting individuals working with graphic content - Willingness to work fully in-person up to 5 days a week Compensation: Not specified in the job posting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!